Primal Pet Gear Dog Collars - Tough, Water and Dirt Resistant
- Ships from Brisbane, QLD 4516
- Free Std Shipping for orders $39+
- Dispatched same business day before 2pm
- Australian 🇦🇺 Owned Company
- 30 day Free Returns + 12 months replacement warranty
- In stock, ready to ship
- Inventory on the way
These waterproof collars are great for active dogs that tend to get wet and muddy.
Water Resistant Dog Collar Features:
- Black or Red with Soft Neoprene Padding for your Dog's comfort.
- Soil, Odour, and Rot Resistant
- Easily Cleaned & Durable
- Can Be Cut Without Needing To Burn Edge
- Identify Dog In The Field
- Heavy Gauge Nickel Plated Hardware & Capped Rivets.
Sizing Tip
**If your dog is at the high end of a size or you like the collar to be slightly loose, we recommend going up to the next size. You can always add holes or cut these collars down if necessary.
Primal Pet Gear - Shipping and Delivery
When will I receive my products?
We only currently ship to Australia only.
FREE STD SHIPPING AUSTRALIA WIDE FOR ORDERS OVER $39
We usually ship your parcel same day if purchased before 2pm on a Business Day.
All Shipment are traceable via a Tracking Number emailed to you on dispatch.
Most Parcels within Australia are delivered by Australia Post within 2-8 Business Days to Metro Areas depending on location. Some Rural Areas may take longer.
Although we dispatch on time, please beware that some deliveries may take longer as we don't have any control over Australia Post. If you haven't received your item within the time frames specified please contact us at support@primalpetgear.com.au and we will lodge an enquiry with Australia Post.
If parcel is lost in mail we will send you a free replacement at our own cost.
Do you Deliver to PO Boxes?
Yes, because we use Australia Post we can deliver to PO Boxes.
AUSTRALIA
How much does shipping cost?
| Express | 0g–5000g | 1 to 4 business days |
$12.95 AUD
|
|---|---|---|---|
| Standard | 0kg–5kg | 2 to 8 business days |
$9.95 AUD
|
| Standard | $39.00 and up | 2 to 8 business days | Free |
Shipping Status:
- As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
- If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes:
- Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received:
- If you have successfully placed an order and still haven't received it while the tracking status shows it has been delivered we recommend that you contact the courier to locate your shipment. If the problem persists, please email us at support@primalpetgear.com.au.
For Further Inquiries:
If you have any more questions or need additional assistance, please feel free to reach out to our customer service team at:
Phone: 1300533301
Email: support@primalpetgear.com.au
If you have any further requests or require more assistance, don't hesitate to ask!
PRIMAL PET GEAR RETURNS AND REFUNDS POLICY
Please Read Our Return & Refund Policy Carefully:
Return:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@primalpetgear.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@primalpetgear.com.au.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Download/print
- No restocking fee
The product conditions that we allow for returns:
- New or Used
Which Circumstances We Offer Return & Refund:
Wrong Product:
- If you discover your order is flawed please contact us mail: support@primalpetgear.com.au with photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
Exchange:
- We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: support@primalpetgear.com.au. We will process the free exchange.
Change Of Mind:
- Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.
- We usually ship the orders immediately,
- Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.
Non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Phone: 1300533301
Email: support@primalpetgear.com.au