Payment Policy

At the Primal Pet Gear store, we accept all major credit cards and payments made via Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, eftpos, Afterpay, and PayPal.

When you place an order on our site, your card is debited in AUD immediately and not at the time of dispatch.

If you wish to obtain a refund, this can be done by contacting us, you have 24 hours after ordering to do so.

A refund takes 3-5 business days to return to your account.

Payment must be made in full before shipment.

We currently accept Shopify payments.

Secure Sockets Layer (128-bit SSL Security) https://primalpetgear.com.au/ uses Secure Sockets Layer (SSL) technology to provide you with the safest and most secure shopping experience possible. SSL technology enables the encryption (scrambling) of sensitive information, including passwords and Mastercard numbers, during your online transactions. All forms on our site are secured with SSL technology so that your personal information remains safe and out of reach of malicious people.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and information. Defined by the Payment Card Industry Security Standards Council, created controls around Mastercard data for Mastercard fraud through its exposure.

We take your online security very seriously and have invested a lot of time and money to certify our solution as PCI compliant. From annual on-site assessments validating compliance to ongoing risk management, we work very hard to keep our platform secure.

Your Payment Information

Your Mastercard number is not accessible to us. When your purchase is complete, we only see your billing information, shipping information, order details and therefore the last 4 digits of your Mastercard.

Privacy Policy

Primal Pet Gear does not reveal when someone provides their personal data. We do not rent, sell or share your personal information with anyone. Our Privacy Policy details how your personal information is collected and therefore how your personal information may be used.

Read our Privacy Policy.

Thank you for choosing to shop with confidence!

For further inquiries:

If you have any additional questions, please don't hesitate to reach out to our customer services team:

Phone: 1300533301
Email: support@primalpetgear.com.au

If you have any more requests or need further assistance, feel free to ask!