Returns

Returns and Replacements

When and how can I return an item?

Changing your mind

As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 30 days (from the date you receive your goods) to return it to us for a full refund. Please see below for further details and instructions on how to return an item.

Faulty goods

In the unlikely event that there was a problem with your order or the goods were faulty, please contact our us at support@primalpetgear.com.au to arrange a replacement or refund. We offer a 30 day Money Back Guarantee including a 12 Month Product Replacement warranty.

To view our full Terms & Conditions, please click here.

Returning an item

Please contact our customer service team within 30 days of receiving your goods. Please provide an Order Number so we can locate your items, and a photo of the faulty product, if applicable.

Please email us at support@primalpetgear.com.au and we will respond same day.

Although email is a quicker way of getting in touch with us, you may prefer to call us on 1300484522.