PRIMAL PET GEAR RETURNS AND REFUNDS POLICY
Please Read Our Return & Refund Policy Carefully:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
How can customers return your products?
- By mail
How will customers get the return label?
- For defective products: Download/print
- For customer remorse: Download/print
- No restocking fee
The product conditions that we allow for returns:
- New or Used
Which Circumstances We Offer Return & Refund:
- If you discover your order is flawed please contact us mail: email@example.com with photos of the wrong product we will providing a return shipping label. Once it is tracking we will ship a replacement a product immediately.
- We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by mail: firstname.lastname@example.org. We will process the free exchange.
Change Of Mind:
- Change of mind is not acceptable. No return or refund will process. Please Note: Color, Size, and Texture.
- We usually ship the orders immediately,
- Therefore if you’d wish to cancel your order please contact us immediately will send a involve participation by the processing department but we will not guarantee that you will always return the order once you received the product.
- Gift cards
- Downloadable software products
- Some health and personal care items
Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.