All orders sent by Primal Pet Gear are trackable. Once we dispatch your order (usually same day if before 2pm or next working day) we will email you a tracking number from Australia Post.

We dispatch our orders from our warehouse Same Day if placed by 2pm on a business day or Next Business Day.

For Australian Orders

2-8 business days - Australia Post Standard Shipping

1-4 business days - Australia Post Express Shipping

Australia Wide Shipping


Free Australia Post Standard Shipping for orders over $39

Flat $9.95 for orders under $39


Flat $12.95

We accept any of the following payment methods:



American Express

Shop Pay


Google Pay

Apple Pay


When you arrive at the checkout phase, input your promotional code into our discount field and select 'Apply.' If the code is valid, your savings will be automatically applied!

We are based Brisbane, Queensland.

Primal Pet Gear ABN: 56608365993

23-27 Kirrang Drive

Elimbah QLD 4516

Unfortunately, as some items are not available at the warehouse we don't allow pick-ups.

We ship our orders super quick. If you need to make changes please contact us at and if it hasn't been dispatched yet we will be able to make changes or refund your money. Your complete satisfaction is our aim.


click here for our complete Refunds and Returns Policy